Digital Asset Support

Help for the upgraded Digital Asset app.

Contact Christos Malliarakis at malliarakis@gmail.com. Include your app version, phone model and a short description of the problem. Do not send passwords, authenticator codes or sensitive transfer information unless it is necessary to explain your request.

Try a demo account

Tap Try demo account on the opening screen. No email, password or registration form is required. Your connected guest wallet starts with 1,000 virtual credits once. Open People or Send credits to browse registered members and send them credits: the recipient’s virtual balance really changes, and both sides retain a transfer record. Internet is required. Reopening the demo on the same device resumes its remaining balance and history. Exit demo returns to sign-in without deleting the guest wallet; there is no reset or refill button. Clearing app data or uninstalling may lose access, and guest access cannot be restored by email. Export your records or delete the guest wallet in Settings before doing so. Guests cannot use administrator controls or the blockchain API. Learn blockchain remains available without an account and contains offline visual lessons about blockchain and Hyperledger Fabric.

Community rules and reporting

Keep display names, handles and transfer notes respectful. Harassment, hate, threats, sexual content, child exploitation, scams, impersonation, spam, illegal material and another person’s private information are not allowed. Accept the community rules before editing your profile or sending credits.

To report a member, choose them in People and select Report member. To report a received note, open its entry in Activity and choose Report note or member. Select a reason and send the report for administrator review. Block member hides that member’s content and stops further transfers between you; manage your blocks in Settings. Reports are not shown to the reported member. Administrators review reports and can remove content or suspend accounts. For urgent concerns or if you cannot use the app, contact malliarakis@gmail.com with the member handle or transfer reference; never send passwords or authenticator codes.

Signing in

Open Digital Asset on your phone and sign in with your registered email and password, or choose the email sign-in option. New and reset passwords must have at least six characters. If you already confirmed your email, creating an account again does not replace your password or send another confirmation email; use Sign in, an email sign-in link, or Forgot password? instead. Follow the instructions in the app and use only the newest authentication email. If you requested another message, an older link or code may no longer work.

Administrator operations require a code from your authenticator app. Your website or Supabase dashboard login is separate from your Digital Asset member account.

If an email is missing, check your spam folder and the spelling of your address. Wait before requesting another message. Contact support if you still cannot sign in. Enter passwords and authentication codes only in the Digital Asset app or its expected authentication flow; support will never ask you to send them by email.

Virtual credits and your history

Virtual credits have no monetary value. They cannot be purchased, exchanged for cash or withdrawn. Each account receives 1,000 free virtual welcome credits once, recorded in Activity. Signing in again or repeating registration does not add another grant. An administrator can issue additional credits. Open People or Send credits to browse active members who have confirmed their email; search narrows the list and Load more members shows the next page. Choose a member, review the recipient and amount, and confirm the transfer. Your balance and records are saved in the shared database.

If a connection is interrupted, refresh your history before submitting the same transfer again. The app uses request references to prevent duplicate credit operations. Any enabled external blockchain request is separate and may require administrator reconciliation if its result is uncertain.

Moving from the old app

The upgrade uses a new account service because the previous Firebase service is unavailable. Old Facebook/Firebase sign-in details do not automatically create a new account. We have not recovered old balances or transaction records. Contact support if you have records you need help identifying.

Export or delete your account

In Settings, choose Export all my records to save a copy of your account records. Store it privately. To remove your account, follow the deletion instructions, including an option to request deletion without reinstalling the app.

Support & sign-in help · Privacy policy · Delete your account